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VoIP Usage Increases, But US Businesses Not Ditching Traditional Phones

US businesses continue to embrace VoIP, but they are not abandoning traditional voice lines, reports In-Stat. VoIP is currently used by 20% of US businesses, but 44% of these businesses' voice lines remain TDM, the high-tech market research firm says. Robust business adoption of VoIP will continue, as In-Stat predicts that two-thirds of US businesses will have some form of VoIP service by 2011.

"VoIP is particularly attractive to businesses with dispersed workforces, where long distance savings can be easily achieved," says David Lemelin, In-Stat analyst. "However, VoIP is not typically embraced as the sole source of voice communications for the vast majority of businesses that have adopted VoIP to date."

Recent research by In-Stat found the following:

- Multiple VoIP solutions are used by 36% of businesses that have adopted VoIP, with broadband IP telephony solutions resonating most strongly with smaller businesses and IP PBX with larger ones.

- Hosted IP revenues will exceed Broadband IP Telephony (BBIPT) by 2010 in the business market, despite more BBIPT lines being in place.

- Roughly 14% of US businesses have at least some workers who use voice-enabled IM for business purposes.

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.