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New Survey Reveals Overwhelming Preference for Web-based Expenses Software

A survey undertaken by WebExpenses, a UK-based specialist provider of web-based expenses software, has revealed that over 94% of those surveyed preferred using web-based expense claim software to traditional paper expenses solutions.

The survey was undertaken in June 2007 and generated responses from over 2,000 users of web-based expenses software. The companies surveyed ranged from small start-ups to blue-chip organisations across the United Kingdom.

The survey respondents included both users who submit or approve expenses and accounts staff responsible for processing expenses.

94.1% of employees who submit or approve expenses claims preferred the web-based software solution over the traditional paper process and ranked the top reason for their preference as follows:

Ease of use (60% of respondents)

Speed of entry (10%)

History and reports (7%)

Access from anywhere (7%)

100% of accounts staff surveyed preferred the web-based software solution over the traditional paper process and ranked the top reason for their preference as follows:

Ease of use (29% of respondents)

Interface to accounting software (13%)

Ease of administration (13%)

Reports (10%)

James Brewis, Managing Director of WebExpenses, said, “This remarkable survey result confirms that submitting and processing expenses online is vastly more efficient than the traditional paper expenses process.”

“We often hear from users of web-based expenses software that they are delighted that they no longer have to struggle by with a paper process. The survey result confirms that this is sentiment holds true for everyone involved in the process, whether submitting, approving or processing expenses.”

“We conducted a similar survey in 2005 and both response rates and acceptance levels have increased markedly since then. This is a reflection of the development for the market for such solutions. Adoption rates are accelerating as more and more organisations leave the paper process behind. And it’s irreversible – once you’ve tasted life without the universal timewaster that is the paper-based expenses process, there’s no going back.”

“Moreover, we think that the trend in the expenses market is a reflection of a broader trend in the market for Software as a Service. Adoption rates are accelerating as web-based software is now achieving mainstream status.”

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.