Faithful blog readers will recall “Jane”, who sent us an apoplectic, foul-mouthed rant (opens in new tab), mistaking us for the makers of WinFixer WinAntivirusPro.
The letter was entertaining in its creative use of epithets.
However, I had sent her an email explaining that we weren’t related to the WinAntivirusPro band of miscreants, and her reply was significantly more civil, albeit still entertaining:
Dear Mr. Eckelberry;
Thank you for your courteous and helpful response to my potty-mouth- rant. And my apologies to you and other staff at Sunbelt.
This elusive WinAntivirus thing has really been a bother; I use my computer for research and writing. Recently, when I submit a query to Google, I get the nasty WinAntivirus screen that will not go away. It's to a point where I really don't know who to trust. I am aware that there are several available programs that represent that they will remove that WinAntivirus stuff, at a price. Then, my own internal computer tells me that the reptiles responsible for the WinAntivirus may be profiting from the sale of the removal programs. It's all very confusing.
I want to find these WinAntivirus folks quite soon, and I hope they have a 1-800 number.
I work at an inpatient psychiatric facility, where even the most deranged and psychotic patients are entitled to unrestricted access to a telephone. Some of these poor souls are just lonely, and looking for a kind voice to listen to their rantings. Such as the folks that answer the phone at WinAntivirus. Do you, by chance have that number? That would make me feel a whole lot better.
I have advised her that there really is no way to contact these WinAntivirus folks… Although, the idea of using psychiatric patients en masse to harrass a vendor is a curious and novel approach to lodging complaints.
Lest you think it’s all over, however, “Gary” sent an email yesterday through our Media Relations link which is a wee bit confused:
Conversation: Media Inquiry - Sunbelt Software Research Center
Subject: Media Inquiry - Sunbelt Software Research Center
Jason, I don't know what connection you may have with "pointroll cookie".
This complaint is not directed at you personally, BUT I DO NOT WANT AND I RESENT WITH FIRE IN MY EYE THE INTRUSION AND INVASION OF MY COMPUTER BY "POINTROLL COOKIE"!!
PLEASE!! IF YOU CAN, R E M O V E ALL DATA PRETAINING TO "POINTROLL COOKIE" FROM MY COMPUTER NOW AND FOREVER!! I CAN NOT MAKE IT MORE PLAIN. YOU WILL NOTICE THAT I AM USING CAPS. POINTROLL COOKIE, GET OUT AND STAY OUT OF MY LIFE FOREVERRRRRRRRR!
SINCERELY, GARY (removed)
Of course, we have no association with the Pointroll cookie and we’re still scratching our heads over exactly what Gary means. We’ve sent an email trying to get more clarity.
Clarity, of course, is sometimes a rare commodity in this business.