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Oracle User Group survey shows lower level of satisfaction

The UK Oracle User Group (opens in new tab) questioned over 600 Oracle users to find out how they rated Oracle with particular emphasis on Peoplesoft, JD Edwards and the Oracle server family of products.

In general, the survey showed lower levels of satisfaction in Oracle Support (OS) with 20 percent of OS users saying they were unhappy with one element of Oracle support with localised support being high on the Agenda.

14 percent of Oracle UG members using an Oracle Account Team are 'unhappy' with it, up from 10 percent in 2006.

Oracle University (opens in new tab) was outstanding in the survey though with 44% of respondents saying they were ‘very happy’ with Oracle University, a 16% increase on 2006.

More than half (54%) of Oracle Consulting customers are ‘happy’ with their overall experience. Over three-quarters (76%) of Oracle Consulting customers in 2007 would recommend their services to other organisations.

Overall satisfaction with the Oracle Corporation has increased by 7% in 2007.

Finally, 81% of Oracle Server users are ‘happy’ or ‘very happy’ with the product.

Ronan Miles, chairman of the UK Oracle User Group added that they were pleased to see that overall levels of customer satisfaction with Oracle are increasing. He was applauded "the positive response by the PeopleSoft and JD Edwards communities to the efforts Oracle has made during the year following last years survey. Our communities are dedicated to assisting Oracle succeed for our shared success and we look forward to helping Oracle address the new challenges the survey raised."

Désiré Athow

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.