Mobile interaction management firm SNAPin (opens in new tab) Software has released a study that shows that 6 out of 10 UK mobile users still use phones only to make calls and to send text-only SMS messages.
The survey, carried out by YouGov, also found out that this group of users have expressed no interest in other features available in their mobile phones, such as internet access and digital cameras.
It was also revealed that 30 percent of respondents used the phone as a camera to take pictures and send them to friends and family.
According to SNAPin Software, UK consumers are experiencing a number of issues that may be perceived as barriers to the wider adoption of mobile features and services: these can be identified as services apathy, billing confusion and manual fatigue.
160Characters.org, which reviewed the report, found out that 3 out of 10 respondents were confused about mobile operators billing rates - between T-Mobile's Flext, Orange Animal names and other mobile offers, customers can be easily dumbfounded.
A high number of respondents, nearly one out of five, were also reluctant to read the manual to learn how to use certain features of their mobile phones.