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Mobile phone users say no to new technologies

Mobile interaction management firm SNAPin (opens in new tab) Software has released a study that shows that 6 out of 10 UK mobile users still use phones only to make calls and to send text-only SMS messages.

The survey, carried out by YouGov, also found out that this group of users have expressed no interest in other features available in their mobile phones, such as internet access and digital cameras.

It was also revealed that 30 percent of respondents used the phone as a camera to take pictures and send them to friends and family.

According to SNAPin Software, UK consumers are experiencing a number of issues that may be perceived as barriers to the wider adoption of mobile features and services: these can be identified as services apathy, billing confusion and manual fatigue.

160Characters.org, which reviewed the report, found out that 3 out of 10 respondents were confused about mobile operators billing rates - between T-Mobile's Flext, Orange Animal names and other mobile offers, customers can be easily dumbfounded.

A high number of respondents, nearly one out of five, were also reluctant to read the manual to learn how to use certain features of their mobile phones.

Désiré Athow
Contributor

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.