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The Power of Remote Support in Battling Today's Top Customer Support Issues

Through ongoing member interviews, surveys, conferences and summits, the SSPA has identified the six toughest business issues impacting service and support organizations.

These strategic issues represent the major obstacles to success for today’s technical support teams.

For companies that want to differentiate competitively based on quality of service, responding appropriately to these issues is critical.

Innovation in process and technology is required to meet these challenges head-on and lay the foundation for success in the years to come.

With customer expectations on the rise and pressure to increase agent productivity a constant reality, remote-support technology is an area in which companies wanting to proactively resolve customer problems and increase both customer satisfaction and agent productivity should invest.

Download this FREE 19-page white paper which discusses the role of remote-support technology, including remote control, diagnostics and Web collaboration, in addressing these key strategic issues.

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.