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Unified Communications : Real-Time Communications Concepts and Business Applications

Unified communications has the potential to dramatically simplify and improve enterprise communications, as well as improve business agility.

By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals can more effectively control and manage their inbound and outbound communications sessions.

Enterprises further stand to benefit from communications-enabled business processes whereby the integration of communications services with enterprise business applications and processes enables business intelligence and presence awareness to drive communications-session management.

Enterprises that adopt unified communications will see significant competitive advantage, both from more efficient internal operations and improved customer interaction.

However, vendors and enterprises must address significant management and interoperability concerns before the reality of unified communications meets the vision.

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Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.