The Information Technology Infrastructure Library (ITIL®) is the most widely adopted best-practice IT framework for service management.
ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service.
If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
That's why BMC has developed this guide, where you can find direct links from specific ITIL disciplines to the BMC solutions that support them.
Here's an excerpt :
"ITIL establishes and leverages common terminology and integrated processes across IT organizations - synergy that is difficult to achieve with function-specific or regionally developed practices.
In addition, ITIL provides a common language and set of standards to deliver quality IT service from a business perspective, not just a systems perspective."