IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information.
That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
The combined power of a CMDB and the IT Infrastructure Library (ITIL®) can help your organization achieve more effective, consistent management across all IT services.
Here's a quick overview of the Whitepaper
"New technology has dramatically increased the effectiveness of the CMDB and it has evolved into a service greater than the information it contains. Combine the power of a CMDB with ITIL best practices and your organization can achieve more effective, consistent management across all IT services.
This paper provides an overview of the value a CMDB can bring to both IT and the business, and describes how a CMDB can work in harmony with ITIL best practices to enhance Service Management."