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UK Broadband Companies Agree to Sign Ofcom's Voluntary Code

In a move that will shake the fixed landline Broadband market in the UK, 32 Internet Service Providers, representing more than 90 percent of the sector have signed for a voluntary scheme set up by the regulatory body, Ofcom.

The news comes a few days after a nationwide survey carried out by the BBC and found that although broadband was becoming more popular, speeds across the counties were still far from being up to the scratch compared to other European countries.

The code will allow customers who have signed for a higher speed broadband package to fall back to a lower speed if they aren't satisfied with the quality of service and will compel the ISPs to provide users with updates and alerts on their usage limits.

Broadband providers will also be compelled to provide prospective customers with an accurate estimate of the maximum speed they could reach once connected; they will also be asked to help their customers solving any technical problems that might impede their connectivity.

It would be quite interesting to see what ISPs constitute the remaining 10 percent of so since that a number of providers out there are merely resellers for BT, which means therefore that potential issues lie outside their control zone.

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.