A poll conducted by user experience consultancy Webcredible, has shown that citizen use of council websites is increasing - albeit at a conservative pace.
A survey of 1,077 people showed that 73% of residents access their local council website to gather information about services or to perform online payment transactions.
Webcredible conducted the same survey 12 months ago and found that 67% of citizens used council websites.
This 6% overall increase represents a small but significant change in the way in which people are beginning to engage with their local council.
Respondents to the survey showed that 27% of citizens never used council websites, 34% used them occasionally to find information, 9% used them often but just for information, 10% used the sites and would consider making a transaction and 20% used the sites for information and transactions.