As a result of a succession of corporate acquisitions many companies end up with their customer billing and information filed in disparate system silos.
There is a need to reduce the cost and maintenance of these systems and eliminate legacy billing engines to create one standard document repository.
This involves archiving billing and customer data and then moving it across to a document management repository from a central system, is known as 'business as usual' processing.
The volumes of data varies, because typically customer data not only comprises invoicing , but also embraces a host of associated data such as customer account summaries, customer contact numbers, order details and any customer agent information.
Oceanus is a systems integrator and customer management specialist; providing comprehensive document and case management solutions for customer acquisition and customer service environments in Consumer Finance, Telco's and Utility companies.