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Virgin Media Reprimanded by Data Protection Commissioner After Losing Customers' Data

Following the lost of 3000 customers' bank details back in June 2008, the Information Commissioner’s Office (ICO) has hit out at Virgin Media and found that the cable company was guilty of breaching the Data Protection Act.

Back then, a disk containing the unecrypted details of Virgin Media customers were sent from Carphone Warehouse's premises but never reached their destination; this has prompted Virgin Media to implement a series of data handling measures that should make customers' data more secure, especially when being handled by a third party.

Virgin Media now requires its partners to use encryption software when dealing with customers data and is under the threat of further sanctions should the company fail to implement and follow a series of measures.

Commenting on the announcement, ICO assistant commissioner Mick Gorrill said: “The ICO takes all breaches of data security seriously. Customers must feel confident that their personal information will be handled properly by an organisation and, importantly, that their details will not be accessed by a third party.”

Désiré Athow
Contributor

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.