Virgin Media Reprimanded by Data Protection Commissioner After Losing Customers' Data

Following the lost of 3000 customers' bank details back in June 2008, the Information Commissioner’s Office (ICO) has hit out at Virgin Media and found that the cable company was guilty of breaching the Data Protection Act.

Back then, a disk containing the unecrypted details of Virgin Media customers were sent from Carphone Warehouse's premises but never reached their destination; this has prompted Virgin Media to implement a series of data handling measures that should make customers' data more secure, especially when being handled by a third party.

Virgin Media now requires its partners to use encryption software when dealing with customers data and is under the threat of further sanctions should the company fail to implement and follow a series of measures.

Commenting on the announcement, ICO assistant commissioner Mick Gorrill said: “The ICO takes all breaches of data security seriously. Customers must feel confident that their personal information will be handled properly by an organisation and, importantly, that their details will not be accessed by a third party.”