Along with the exploding number of systems in place to monitor IT, business processes, manufacturing and facilities the need for automated notifications on business-critical events is growing.
Vendors of monitoring solutions naturally focus on detecting events not on communicating these events. Halfheartedly they have implemented rudimentary features for 1-way notifications via email or text messages.
However, these notification implementations do not have essential features like delivery tracking, replies, escalation procedures and audit trailing.
Moreover, they lead to a “zoo” of multiple notification systems in place. A “notification zoo” is difficult to manage, monitor and to maintain and creates multiple-notification confusion among service workforce members.
And even more, it endangers the very business continuity it is thought to increase. Boehringer Ingelheim France is a prominent and recent example of implementing a centralized notification hub to consolidate notification systems and to resolve the multiple notification confusion.
With a central hub at the heart of Boehringer Ingelheim France’s monitoring infrastructure, the company has been able to increase uptime of their IT systems to more than 99.9%.