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Jim Spooner : Understand And Manage Complex IT Managements

In this podcast, Jim Spooner, IT service management practice lead at GlassHouse Technologies (UK) explains how consultancy helps organisations consolidate, virtualise and manage their IT environments. GlassHouse focuses on the storage/data protection, security, virtualisation and data centre markets.

Jim explains how GlassHouse assists companies in the transition from ‘technology-driven’ to ‘service-driven’ IT infrastructure through TransomSM, a unique delivery framework comprised of software tools, proprietary methodologies and best-in-class consultants.

GlassHouse finds that organisations struggle to understand the complexity of their IT environments and how to effectively manage them. Organisations also need to analyse and record what they have in order to determine improvements.

IT departments often suggest they have low visibility and find it difficult to communicate with other areas of the business about what is needed and when. Jim discusses how IT departments can overcome these challenges and outlines the technologies we’ll see in future developments.

You can download this podcast by right clicking on this link and saving the appropriate file on your computer.

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.