T-Mobile has once again topped the list of mobile broadband service providers in a recent survey carried out to assess customers’ satisfaction with their mobile broadband services.
The online survey, conducted by YouGov, questioned 2,803 users and asked them to vote on 13 distinct categories. T-Mobile snared the top spot in six out of these 13 categories - more than any other mobile broadband provider.
The areas where the ISP was declared to be superior to competitors were - getting connected, installation, billing, ease of use, coverage, and a joint first rank in customer services category.
Commenting upon achieving the top spot for the second consecutive quarter, Richard Warmsley, head of internet and entertainment at T-Mobile UK, quoted, “As internet access from any location continues to rise up the priority list for our customers, we aim to provide them with total freedom to check emails, surf the internet and share photos”.
He further went on to say that the top rank clearly shows that the customers acknowledge and value T-Mobile’s simple range of service plans, proper customer care, and assurance that they need not to pay more than monthly their flat rates, irrespective of their broadband usage.