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Amazon In Trouble Over Cracked Kindle Covers

A user of the popular Kindle e-book reader from Amazon.com has taken a legal action against the company, claiming that device’s casing, which was sold individually, cracks the display screen and subsequently makes the device inoperable.

The class-action legal suit, which was filed by the user in question Matthew Geise in the US district Court for the Western District of Washington on Tuesday, claimed that the e-book reader’s covers designed and sold by the company to safeguard the device often lead to cracking the display screens of Kindle because of pressure on the hinge.

A spokesperson for Amazon said the online retailer doesn’t comment on active legal proceedings, but asserted that the company encourages “anyone who has an issue with the cover attachment mechanism to return the cover and device for a free replacement so we can investigate further”.

Geise notifies that he purchased a Kindle 2 device back in February for his wife for $359 from Amazon’s website. He also bought a casing for the device sold separately for $29.99, and after three months of use, cracks appeared on the sides of the device’s screen.

When he notified the issue to the company, he was informed that the damage wouldn’t be recovered under the warranty, and that he would need to pay an extra $200 to get his device fixed.

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Our Comments

Bad Public coverage for Amazon, which is a shame given that the company is expected to launch a UK mobile phone network fairly soon and is also planning to launch the kindle in the UK before Christmas. Amazon needs to be very careful in order not to jeopardize the initial success of its popular ebook reader.

Related Links

Amazon sued over Kindle, claim alleges breakage (opens in new tab)

(Reuters)

UPDATE: Amazon Faces Lawsuit Over Kindle Cracks (opens in new tab)

(The Wall Street Journal)

Kindle user sues Amazon.com for faulty design (opens in new tab)

(CBC News)

Amazon makes good on cracked Kindles (opens in new tab)

(The Seattle Times)

Kindles Crack, Amazon Sued (opens in new tab)

(San Francisco Chronicle)

Amazon sued for cracks in Kindle (opens in new tab)

(The Register)

Désiré Athow
Désiré Athow

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.