O2 Data Network Services Restored Partially

A few minutes ago, mobile network operator O2 issued a post on their official Twitter account saying that they has identified the origin of the fault that caused major disruptions for more than 10 hours to its data network.

A portion of its estimated 20 million UK users are still without access to internet and MMS although O2 reckons that the "vast majority of people are back online". The network - which is UK's largest in terms of users - has around two million customers on its data plans.

O2 may need to look into the way it deals with major disruptions. Its Digital News Centre hasn't been updated since the 20th of July while its Twitter account went silent for nearly 18 hours since yesterday, at the peak of the troubles.

A spokesperson for the company told BBC that Blackberry handsets and users on PAYG were not affected by the problem adding that voice and text services were still operational; furthermore, a statement will be issued once the exact source of the problem has been identified and corrected.

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Our Comments

O2 needs to seriously review the way it communicates with its customers. None of them apparently received a simple text which would have informed them of the downtime. Maybe O2 should start emulating Be Broadband which has been praised many times for the way it deals with downtime and customer complaints.

Related Links

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