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Xbox 360 Game Console Failure Rate Reaches 23 Percent

Research carried out by independent warranty provider, SquareTrade, found out that nearly a quarter of Microsoft's popular Xbox 360 gaming console have failed during the last 24 months.

The data compiled from warranty claims made by 16,000 game console owners found out that the Xbox 360 outclassed its rivals by a wide margin; 10 percent of Sony's Playstation 3 console owners had to be repaired and around one in every 40 Nintendo Wii consoles ever have encountered reliability issues.

SquareTrade's report comes a few weeks after a similar survey by Game Informer found out that more than half of Xbox 360 game consoles had actually failed at some point.

Both sets of data included figures about about the infamous Xbox 360 "Red Ring of Death" which accounts for a significant proportion of failures.

PS3s problems were related to their hard disk drives and content output while Wiimote and Power supply issues plagued the Nintendo Wii console. Still this pales in comparison with the RROD epidemic that hit Microsoft.

SquareTrade also reported that during in a 24-hour period, the Xbox 360 was four times more likely to fail compared to the Wii. But there might be a simple explanation for the huge gap; Xbox 360 users use their consoles more frequently than Wii owners.

Over 24 months, an Xbox 360 owner used his console for 17.6 days while a Nintendo Wii game accumulated only 8.6 days worth of gaming time.

Our Comments

Failures directly hit the profits of game console manufacturers who have to make sure that not only terms of sales are respected but also that their customers - gamers - are not miffed since this could mean a mass migration to rival platforms.

Related Links

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Report: Wii Most Reliable, Least Played


Survey finds Xbox 360 is played five times as often as Wii, five times more likely to fail than PS3


New study finds close to one quarter of Xbox 360s fail within two years


Almost a quarter of Xbox 360s fail completely


Desire worked at ITProPortal right at the beginning and was instrumental in turning it into the leading publication we all know and love today. He then moved on to be the Editor of TechRadarPro - a position he still holds - and has recently been reunited with ITProPortal since Future Publishing's acquisition of Net Communities.