Mobile network operator T-Mobile and its software and online service provider Danger, a subsidiary of Microsoft, have announced over the weekend that a technical snag in their systems would possibly led to some of its users losing their crucial personal details, such as contact information, digital images, as well as phone numbers.
The sudden outage and data loss afflicted all the users of SideKick smartphone of the Danger group Microsoft snapped up in the last year. Danger offers software and online services, such as contacts, IM and SMS, calendars, media player, along with host of other features to SideKick customers.
Back on Friday October 2, when Microsoft’s Danger servers started showing signs of potential problems, a large number of SideKick users across the country didn't even have access to various services.
Even after the company tried placating the situation by bringing the servers back to normalcy on October 6, a significant number of customers still didn’t get their data back.
The situation eventually led T-Mobile to announce: “Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger.”
In a latest story, T-Mobile has suspended the sales of SideKick devices and is cautioning: “Sidekick customers, during this service disruption, please Do Not remove your battery, reset your Sidekick, or allow it to lose power”.
This highlights the danger (pun intended) of using cloud computing technology (and indeed outsource your content to a third party). That said, there's not much, unfortunately, that can be done other than making regular backups of your data.
(The New York Times)
(The Wall Street Journal)