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Microsoft, T-Mobile Lose Data Of Sidekick Smartphone Users

Mobile network operator T-Mobile and its software and online service provider Danger, a subsidiary of Microsoft, have announced over the weekend that a technical snag in their systems would possibly led to some of its users losing their crucial personal details, such as contact information, digital images, as well as phone numbers.

The sudden outage and data loss afflicted all the users of SideKick smartphone of the Danger group Microsoft snapped up in the last year. Danger offers software and online services, such as contacts, IM and SMS, calendars, media player, along with host of other features to SideKick customers.

Back on Friday October 2, when Microsoft’s Danger servers started showing signs of potential problems, a large number of SideKick users across the country didn't even have access to various services.

Even after the company tried placating the situation by bringing the servers back to normalcy on October 6, a significant number of customers still didn’t get their data back.

The situation eventually led T-Mobile to announce: “Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger.”

In a latest story, T-Mobile has suspended the sales of SideKick devices and is cautioning: “Sidekick customers, during this service disruption, please Do Not remove your battery, reset your Sidekick, or allow it to lose power”.

Our Comments

This highlights the danger (pun intended) of using cloud computing technology (and indeed outsource your content to a third party). That said, there's not much, unfortunately, that can be done other than making regular backups of your data.

Related Links

Some Users May Lose Data on a T-Mobile Smartphone (opens in new tab)

(The New York Times)

Microsoft Danger: Living Up To Its Name (opens in new tab)


Microsoft's Danger SideKick data loss casts dark on cloud computing (opens in new tab)

(Apple Insider)

Microsoft, T-Mobile Stumble With Sidekick Glitch (opens in new tab)

(The Wall Street Journal)

Sidekick outage casts cloud over Microsoft (opens in new tab)


Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.