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Twitter Urges Users Not To Change Their Personal Details

Microblogging website Twitter is cautioning its users not to change their passwords, usernames, or email addresses, as this could result in locking them out of the service.

Some users who have changed their login credentials for the website have mentioned losing access to their accounts, and had to encounter error messages like “Wrong user name/email and password combination”, or “Sorry, we couldn’t verify that this user requested a password reset”.

Many users have already lodged their complaints surrounding the issue, with the popular website vowing to redress the situation as soon as possible. Some of the afflicted users were even directed to a page showing tips on retrieving the lost passwords.

The website said it is currently looking into the complaints from the users who have been locked out of the service after they changed their usernames, passwords, or email addresses.

Recognising the erroneous situation, the website noted: “This seems to affect new users as well as long term users; we do not advise changing your user name, email address, or password at this time.”

Incidentally, the issue seems to be originating from an ongoing investigation into a few technical glitches that rattled the website a week earlier, when Status Updates on the website froze for several hours.

Our Comments

Growing pains for Twitter, hey. The microblogging website has been a resounding success until now and is struggling to cope with its growing audience and the amount of traffic it is generated. It still manages to crash from time to time when traffic is significantly higher than expected. But then, it is a free service for now.

Related Links

Don't change your password, warns Twitter (opens in new tab)

(Web User)

Twitter tells twitterers 'don't go changing' (opens in new tab)

(The Register)

Twitter: Don't Change Your Email, Username, or Password (opens in new tab)

(Web Pro News)

Twitter users locked out if change username or password (opens in new tab)

(Telegraph)

Do not change Twitter passwords (opens in new tab)

(Computer Weekly)

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.