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Microsoft Confirms Sidekick Data Recovery

Microsoft Corp. has offered a glimmer of hope to the anguished Sidekick users, by claiming that it can still restore most of their wiped out data.

Earlier this week, T-mobile claimed that the data stored by a number of Sidekick users was almost certainly erased following a technical anomaly in the computer systems that remotely stored the users’ information.

However, Microsoft on Thursday sparked hopes amongst the affected users by claiming that it has recovered “most, if not all” of the erased information, and will reinstate it the moment it validates the data.

In an open letter to the affected Sidekick users, the Redmond said it would “work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible”.

Furthermore, T-Mobile and Microsoft have both extended their apologies to the Sidekick customers for the collapse of the service, which surfaced last week and left a number of Sidekick customers in the state of agony.

The duo has also announced $20 refund for the customers to cover up the cost of one month of data usage, as well as $100 worth of customer appreciation card for those who a “significant and permanent” loss of their all important data stored on the phone.

Related Links

Microsoft says it can restore wiped Sidekick data (opens in new tab)

(Associated Press)

Microsoft Says It Can Recover 'Most' Sidekick Data (opens in new tab)

(Washington Post)

Microsoft recovers Sidekick data (opens in new tab)


Microsoft Recovers Most Sidekick Data (opens in new tab)

(Information Week)

UPDATE: Microsoft Says It Has Recovered Lost Sidekick Data (opens in new tab)

(The Wall Street Journal)

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.