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Google Backtracks On Google Voice Voicemail Privacy Issue

In a move aimed at addressing privacy concerns of people using its Google Voice telephony service, the search engine giant has quickly acted to modify the service in order to prevent transcripts of voice conversations from appearing in search results.

It is interesting to note that Google Voice facilitates users in placing their voice transcripts on to their web pages for sharing information with others; however when these transcripts started making their way into search results, concerns about privacy were quick to crop up.

The feature had been available on Google Voice since it was launched in March this year, however the matter came into focus this Monday when influential tech news website Engadget, reported the issue.

Addressing such concerns, Google has tweaked the service in manner that users can restrict their voice transcripts from appearing in search engine results and prevent them from being indexed by search spiders.

Acknowledging the concerns expressed by it users, Google in statement mentioned "We can certainly understand people would want to make their voicemails public on their own sites, but not necessarily searchable directly outside of their own website."

The alacrity with which Google responded to the issue is welcomed sign and it will probably go down well with many of its users who expect the company to uphold its much vaunted standard of providing exceptional service.

Our Comments

Don't do Evil is Google's motto and one which it is expected to follow rigorously. Privacy has been a thorny issue for Google because of the amount of data the search engine giant crunches every day on millions of people worldwide.

Related Links

Google removes Google Voice messages from search results


Google gives Voice users ability to not share their messages


Google Now Hides Google Voice Voicemail

(PC Mag)

Google Tweaks Voice to Keep Voice Mail out of Search Results

(PC World)

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.