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Zurich Loses Details Of 51,000 UK Customers

Insurance major Zurich has disclosed that it had misplaced a back-up tape containing crucial personal details of more than 51,000 UK customers.

The tape comprising the details was lost back in August last year, but notifications are only now being sent to the insurance customers cautioning them to take the essential precautionary measures.

The insurance group has asserted that it had only recently discovered that the tape had been misplaced when it was being transferred to a data storage centre in South Africa.

However, the company claimed that it still didn’t know the reason behind the information loss, and therefore launched an investigation into the matter.

The company has further declined to provide any details about the type of data stored on the tape, but it’s quite obvious that they could be exploited by identity fraudsters.

In order to play down the issue, Zurich Insurance has assured the affected customers to provide them with free identity theft protection, which would include offering details of any transaction made in their names. It has also urged the customers to contact their banks with immediate effect.

Annette Court, chief executive officer of the general insurance for Europe and Zurich Financial Services, said: “We apologise unreservedly to all our customers, although we have no evidence that any of their details have been compromised”.

Our Comments

Zurich Insurance has managed to lose details of its clients and apart from the bad PR, there's certainly not much that is going to happen. We'd like to see an automatic fine mechanism being slapped on companies losing content right, left and center. But then, there's the fact that quite a few of them are public bodies.

Related Links

Zurich loses data on 51,000 UK customers (opens in new tab)

(Times Online)

Zurich Loses Data On 51,000 UK Customers (opens in new tab)

(Sky News)

Personal details of 51,000 Zurich customers have been lost (opens in new tab)


Personal data of 51,000 is lost (opens in new tab)


Zurich loses details of 51,000 (opens in new tab)

(The Sun)

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.