Skip to main content

Many Smartphone Users Veering Away From Touchscreen Handsets, Says Survey

If the findings of a recent survey are to be believed, many smartphone users are not exactly satisfied by their touchscreen phones and for their next phone, more than half of them may choose a handset that offers buttons or stylus.

The surprising findings were revealed in a study conducted by Canalys which covered nearly 3000 cellphone users and tried to understand their preferences related to smartphones.

Explaining the findings, Pete Cunningham, a senior analyst at Canalys, mentioned “This is to be expected, as it is quite a big shift for users to make, but a poor experience with one touchscreen device may dissuade users from trying another one in future.”

He went on to add that vendors should give adequate focus to usability and practicality in their devices similar to the attention they give on making the handsets look appealing.

Of those smartphone users surveyed, most Apple and HTC smartphone users were happy with their user experience while only 29 percent of Sony Ericsson users were ready to stick to their current user interface.

Though the survey does raise some tricky questions for smartphone manufactures, they can take heart from the fact that nearly 38 percent of all cell phone users surveyed expressed their desire to have a touch screen based smartphone as their next mobile handset.

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.