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Apple Users Who Smoke Not Covered By Warranty?

According to a report on the Consumerist, a consumer affairs blog, Apple is voiding the warranty of the products that are owned by the people who smoke.

In the report, two readers of the blog have been quoted as claiming that the electronics giant refused to acknowledge the warranty of their Macs as they were exposed to second hand smoke in their houses.

Apple has refused to fix the machines claiming that cigarette smoke is a bio-hazard and employees repairing the machines exposed to it were at risk.

Interestingly the Occupational Safety and Health Administration (OSHA) mentions several commonly available substances as bio-hazard which includes the likes of calcium carbonate (found in calcium tablets), isopropyl alcohol (used to clean wounds), chlorine apart from Nicotine which according to Apple leaves behind its traces in the machines that are exposed to it and thus contaminates them.

If the reports are to be believed, those working in Apple have clearly maintained that machines which are exposed to smoke will not be repaired.

However it is also important to note that standard Applecare documents contains no terms and conditions that allows the company to void the warranty of machines exposed to second hand smoke.

Our Comments

Apple could be in serious trouble if the US authorities start to investigate this rather weird case. The consumer electronics company will have to balance the interests of its customers with that of its employees. Either way, if it has it wrong, it could risk some major financial and legal woes.

Related Links

How smoking can ruin your Mac

(CNET News)

Apple Voids Warranties of Smoking Mac Owners

(Channel Insider)

Apple refuse repairs under Applecare warranty

(Driver Heaven)

Apple won't repair Macs if owners are smokers

(Tech Radar)

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.