Avaya, the company which specialises in enterprise telephony and call center technology, has announced plans to integrate its existing services with Nortel’s Enterprise Solutions offerings. Avaya incidentally has acquired Nortel ES in $900 million deal on 21st December 2009.
Dr Alan Baratz, president of Global Communications Solutions at Avaya, in conference call to media persons, said that “This acquisition brings together the best of the Nortel product portfolio with the best of Avaya and we plan to provide a smooth and cost effective path to the future.”
Baratz said that existing Nortel ES customers will continue to use the software as before but along with their current systems, they will also be provided with Avaya’s Aura platform.
This is a Session Initiation Protocol (SIP) product that will allow more flexibility, lower costs and be a simple “plug and play” type adjustment.
Avaya also plans to Nortel’s Contact Center technologies by integrating the SIP based technology with an open rules engine that will allow it to correctly route calls and convert all calls to conference style, allowing extra device or people to join any conversation.
However, Nortel Contact Center 7 will be a primary product in the mid-market as scalability will be added with Nortel Contact Center 8.
The big job for Avaya started after the acquisition of Nortel ES. The enterprise business arm was purchased when the company was dismantled piece by piece and Avaya is keen to make sure that all the existing Nortel ES companies are well served.
(ZD Net Asia)