Google Inc., the California based search engine giant, has decided to mend its ways and clear the murkiness surrounding its recently launched Nexus One smartphone.
The company has announced that it will tone down the contract termination fee for the Nexus One and has also launched a Nexus One customer care line.
Earlier, if people wanted to cancel the Nexus One T-Mobile contract within 4 months of buying, they ended up paying more than what the phone had actually cost as Google and T-Mobile charged their own separate penalty fees of $350 and $200 respectively.
After much criticism and a threat from the FCC, the company has now trimmed down its penalty fee to $150, which means that canceling customers need to pay $350 in total, the same is charged by telecom service provider Verizon.
Commenting on the revised cancellation fee charged by Google, the company said in a statement that “Google's overall financial philosophy with regard to operator service plans remains unchanged. We make no profit from commissions from operators or from equipment recovery fees, and our recovery fees are based on operator charges to Google for early termination of service.”
The search engine giant has also started a live customer care service for Nexus One users who are experiencing technical problems or shipping difficulties with their Google Nexus One. You can read our preview of Google's first consumer Android smartphone here.