Online retailer Amazon has been forced to offer a partial refund to a PS3 owner who complained about the removal of the console's Install Other OS function.
A report on gaming blog PlayStation Universe alleges that a NeoGAF forum moderator known only as Lapetus had secured the refund by citing European law.
Directive 1999/44/EC, which was accepted into European Parliament in January 2002, says that goods must 'comply with the description given by the seller and posses the same qualities and characteristics as other similar goods' and 'be fit for the purpose which the consumer requires them and which was made known to the seller at the time of purchase.'
All of which means Sony's policy of removing part of the operating system which was present at the time of sale contravenes the law.
The fact that the device was out of warranty also holds no water in this case as the UK Sale of Goods Act offers up to six years of protection for consumers outside of manufacturers' limited one-year warranties.
The plucky Playstation fan was offered a 20 per cent refund on the console's original value, which amounted to £84.
If enough people hit up retailers for refunds and those retailers pass the cost onto Sony, the Japanese company could be forced to reinstate the function.
We have asked Amazon and Sony to respond to this report but we fully expect them to hide behind the 'we don't quote on individual cases' excuse.