An e-mail is seeking to scam passengers affected by the volcanic ash cloud by asking them to make a small payment to kickstart a compensation process.
The e-mail, claiming to be sent on behalf of the Civil Aviation Authority and signed by Chief Consumer Protection officer Frank Adam, offers inconvenienced passengers £2,000 compensation, the BBC has reported.
The scam e-mail asks affected passengers to give passport and flight details and to pay a 'small' administration fee to receive their compensation.
The CCA says there is no Frank Adam, and it has made no such offer. An official spokesperson said: “I can categorically say that this e-mail has nothing to do with us. It's a scam - and we'll be asking the police to investigate.”
The scam was uncovered by Wrexham-based website Scam Detectives, which was set up to give information on scams such as this.
The Scam Detectives editor Charles Conway gave this advice: "If you receive an e-mail claiming to be offering you a payment to compensate you for the inconvenience of being stuck overseas, you should delete it immediately without responding."