Dell Knowingly Sold Faulty PCs, Court Docs Reveal

Three year-old court documents, opened earlier this month, have revealed that Dell knowingly sold faulty computers, reported the New York Times on Tuesday.

The documents show that Dell staff were aware that problems with Nichicon capacitors were likely to affect 11.8 million OptiPlex computers between 2003 and 2005.

Dell employees were told "Don't bring this to customer's attention proactively" and to “Emphasise uncertainty” on the matter.

In an e-mail exchange between the Simpson Thatcher & Bartlett law firm and a Dell customer support team member, the Dell employee said: “We need to avoid all language indicating the boards were bad or had ‘issues’ per our discussion this morning.”

An internal dell review said that nearly 97 per cent of these computers were likely to break over three years.

The lawsuit, filed by internet services company AIT, implied that most of the faulty computers where shipped to companies and organisations including Mayo Clinic, Wal-Mart, Wells Fargo and small businesses.