Microsoft has apologised to an Xbox user in West Virginia for suspending him from the online gaming service.
Tech news site Tech Herald reports that Microsoft had banned 26 year old Josh Moore from all Xbox Live after he listed his town of residence, Fort Gay, as the company declared it offensive.
"At first I thought, 'Wow, somebody's thinking I live in the gayest town in West Virginia or something. was mad. ... It makes me feel like they hate gay people," Moore told the Associated Press.
According to Moore, the customer executive did not listen to his repeated requests to check the ZIP code of his city on Google Search, to prove that Fort Gay was a real place.
The company did not pay attention even after city's Mayor David Thompson became involved in the matter.
The company finally responded to a news report by TV station WSAZ, leading to the director of the policy and enforcement division at Xbox Live to admit to making a mistake.
Microsoft has since said that their training has been updated to prevent any such incident in future.