Avaya and VoIP giant Skype have announced a multi-phased agreement under which the companies will provide communications and collaboration solutions to US enterprise customers.
According to the companies, the first phase of the joint venture will involve US-based Avaya customers gaining access to the Skype Connect VoIP calling feature, which will help them lower their costs for international and domestic voice calls.
During the second phase of the agreement, which will be initiated in the second half of 2011, Skype and Avaya will work together to offer integrated communications and collaboration suites to US businesses.
The enterprise suites will be a combination of integrated Skype and Avaya communication tools, aiming to enhance enterprise communication via instant messaging, presence, voice and video.
Alan Baratz, the senior vice president at Avaya, said: “Now, the two companies will work together, striving to improve collaboration and customer service by federating Avaya and Skype solutions for a common user experience that delivers unique benefits for businesses and their customers who are Skype users.”