BT has been left red faced after users of its Infinity broadband service found that they were having their download speed throttled, despite paying for a faster connection.
The telecoms giant has apologised to customers paying for 40Mbps, whilst receiving connection speeds of only 2mbps.
Angry customers voiced their outrage at the low speeds on a BT forum, with one user proclaiming: “Although I'm sure we'll get nothing back as it's "upto 40meg" but why the **bleep** should be paying for this is stupid.”
The company blamed the overcharging on a “technical fault”, that resulted in download speeds being throttled. Upload speeds however, were unaffected by the problem.
BT said in a statement: "The slow speed experienced by a number of customers was due to a technical fault that was highlighted through individual complaints and our customer forums, this has now been fixed."