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Third Of Brits Plan ISP Switch In 2011

A number of Brits are unsatisfied with their current Internet Service Provider (ISP), and plan to switch to another in 2011, a survey has revealed.

The survey, which was conducted by, polled 491 respondents between December 2010 - January 2011.

ISPReview found that 45 per cent of Brits were unhappy with their ISP, while almost one-third of those surveyed were planning to switch to an altogether different ISP in 2011. Of the respondents, 32.5 per cent remained undecided whether or not to switch to a different ISP.

The suggested causes for the large number of unhappy customers are poor Internet connection speeds and customer support.

Mark Jackson, the founder of, said in a statement: “It’s deeply disappointing to see that consumer satisfaction with mainstream ISPs is still so extremely low. Clearly ISPs need to work a lot harder to keep customers happy and combat churn.”