Independent pressure group Gamers’ Voice is to report Activision to the Office of Fair Trading over the ever increasing list of problems encountered on the PC and PlayStation 3 versions of Call of Duty: Black Ops.
According to Gamers’ Voice, the group will submit a formal complaint to the “relevant government agencies that protect consumer rights in the UK” this week after being “literally swamped” with complaints about the game.
Black Ops was released to record breaking success in November last year, but both the PC and PS3 versions of the game failed to live up to the hype with customers complaining of connection issues, freezing and endless bugs.
Although Gamers’ Voice accepts that no amount of testing will fix all the bugs, the group believes that games should not be released “‘unfinished’ or with bugs that make the game unplayable”, something many gamers have complained of.
“Problems arise when, in the case with CODBLOPS, entire sections of the PS3 and PC gaming community are apparently being used as game testers for an extended period after a game’s release, yet being asked to pay for the privilege,” the group said. “This is not a tenable way to treat us as consumers of video games and it will not be tolerated.”
The move follows an an open letter dated 22 December 2010 - ignored by Activision - in which Gamers’ Voice demanded to know why the game was released with so many flaws and what the company plans to do to recompense affected customers.