A break-in at Vodafone's exchange centre in Basingstoke has put down internet, text and voice services for hundreds of thousands of Vodafone customers in the UK.
Vodafone revealed that engineers were working to fix the issue and users will soon be able to access the services.
According to BBC News, it is not clear how many users have been affected by the issue, but irritated users have been flooding micro-blogging platforms like Twitter with their angry responses.
“We had a break-in last night at one of our technical facilities which resulted in damage done to some of our equipment. We are working quickly to restore these and will be back to normal as soon as we can,” the company said in a statement.
Vodafone confirmed that during the event no sensitive consumer data had been compromised. The break-in was possibly aimed at stealing the multi-million pound routing equipment housed in the exchange. Vodafone were not sure of the identity or motive of those responsible for the raid.
'We have not experienced anything of this nature before so it would be difficult for us to comment,' a representative said in a statement.
Vodafone has 19 million customers in the UK. The company claims that hundreds of thousands of customers have been affected, but based on feedaback from blogging and social network sites some estimates put the figure in the millions.
Regarding possible compensation a spokesperson said: 'The disruption is not something you'd give compensation for as it was caused by the theft of specialist network hardware equipment...This is an isolated incident and we're working closely with Hampshire police to work out what's gone on.'