Expanding the company’s cloud services portfolio further, the Ingram Micro Services Division has made a new agreement with Fujitsu America with the vision of offering a 24/7 support to its VARs and MSPs, the company announced.
The Ingram Micro Services portfolio currently consists of 19 vendors and approximately 30 solutions.
Jason Bystrak, Sales Director, Ingram Micro Services Division said in a statement, "As companies increasingly move to cloud services with more off-premise solutions, a Level 1 Help Desk is going to be a critical offering,".
"The VAR has a choice here, build their own infrastructure and do it in-house, or partner with someone like Fujitsu," he added.
With these newly offered services and a group of highly skilled customer service representatives, IMSD aims at delivering an efficient and effective Level 1 Service Desk support 24 hours a day, throughout the year.
"This is typically a white label solution, where Fujitsu would answer the phone as if they were the service provider," Jason Bystrak, the sales Director for Ingram Micro Services Division said.
"They can go beyond level 1 support. If needed, they have what they call a Level 1.5, but will typically bring the VAR back in for Level 2 support if required,"