Japanese gaming giant Sony is unsure whether hackers stole its customers' credit card information when they brought down its PlayStation network platform.
The PlayStation Network, an online gaming platform used by millions of PlayStation users, was struck down following an external attack on its system. The platform has remained inaccessible for more than five days.
The latest update came from Sony about the outage three days ago, when Patrick Seybold, the senior director for corporate communications & social media, said in a blog post that the company was rebuilding the system to strengthen the network infrastructure.
“Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security,” the company said, apologising for the inconvenience caused to its 70 million users.
The incident has shaken some people's faith in Sony's ability to deal with online attacks.
"PlayStation's entire 2011 so far has been marred by a single issue: hacking," wrote Patrick Garratt on the VG 24/7 blog. "[Sony] has been forced to deny millions of PSN users a key PlayStation feature over a global holiday."