A couple from Wyoming has accused a national computer rental company of spying on its customers using webcams and other means.
According to a report on Trib, Brian and Crystal Byrd have accused Aaron’s of spying on them without their knowledge.
The couple alleged in the lawsuit that the company used a special device to spy on its customers’ electronic communication and even photographed them unknowingly via webcam.
The lawsuit was filed after a manager at the company showed the couple a photograph of Brain Byrd, which was taken without their knowledge. The couple had rented a Dell laptop from the company but allege that they were never informed about the remote monitoring software.
Experts believe that computer companies that install monitoring software on rented computers to turn them remotely off if a customer has not paid the bill but they should always inform their customers beforehand about the software.
“After they showed us the picture, I, of course, felt violated. There are many times I sat in front of that computer with barely nothing on. So I didn’t know if they had taken lots of pictures of us or what.” Crystal Byrd, said in a statement to Trib.
Meanwhile, Aaron’s has refused to acknowledge the issue until it receives a copy of the lawsuit filed by the couple.