Sony has reached out to its partner developers and publishers in the wake of the PSN hack in a letter, which has predictably been leaked.
In the letter, which was procured by Industry Gamers (opens in new tab) from ‘reliable industry sources’ Sony says that it is sorry for the entire incidents and expects its partners to understand the gravity of the situation and stand by it.
What the letter does not explains is that what the company is doing to protect the interests of the developers and publishers associated with it and how they are going to be compensated.
As the prolonged PSN outage moved into its fourth week, several developers and publishers have reported decline in revenue because of it. But like the letters and blog posts presented by Sony to its 70 million outraged PSN customers, the company has failed to give timeline for activating the service and steps it is taking to protect their interests.
The letter was apparently sent by Rob Dyer, the senior vice president of Publisher Relations at Sony.
“As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you,” Dyer said in the letter.