Apple has unveiled a new customer support program to rectify a casing flaw reported in a number of recent MacBook models, the company announced.
The support program, dubbed “MacBook Bottom Case Replacement Program”, has been introduced for solving the flaw with the bottom rubber part spotted in a handful of new MacBook models.
According to users who fell victim to the design issue, the rubber part at the bottom of their MacBooks became separated from the actual casing, apparently due to a flaw in the gluing process.
“Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue,” the official Apple support page said.
“Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue,” it added.
The announcement came as a relief to thousands of victims of this flaw as they will finally be able to get rid of this annoying problem. Apple has said that users can bring their faulty MacBooks in for a replacement to any authenticated Apple Store, or they can have the replacement sent to their homes.