The London Ambulance Service (LAS) was forced to go back to using pen and paper on Wednesday following a massive failure of its software services.
As revealed by LAS representatives, the operators from the 999 service had to register emergency calls manually on papers after their systems failed to respond altogether.
Apparently, the LAS was working to replace their 20-year-old system with a new one, which eventually went horribly wrong and caused havoc amongst its workers.
However, much to the relief of more than 7,000,000 Londoners, the agency finally managed to restore their old systems yesterday.
“We have now reverted back to our original call taking computer system and are responding to 999 calls as normal,” an LAS spokesman said on their website (opens in new tab).
“We took this decision after we experienced technical issues implementing a new 999 computer system yesterday morning (8 June),” he added.
It is not yet clear though whether or not LAS is going to resume its effort to upgrade the system. It's also not clear what caused the London Ambulance computer system to fail during the upgrade, but the emergency-service officials made it clear that they are going to examine the details of this system failure thoroughly in the coming days.