Samsung, Google and Sprint are reportedly looking into customer complaints about poor connection and unexplained photo deletion in the Nexus S smartphone.
Sprint has been selling the Samsung Nexus S, which runs on Google's Android OS, since May 8.
According to an article on ComputerWorld (opens in new tab), a spokesperson for Sprint confirmed that the companies are aware of the problems and are currently investigating them.
“We are aware of the connectivity reports being brought forward by a small number of Nexus S 4G customers. Google, Sprint and Samsung are examining these reports and though we have not yet been able to identify any specific causes, we are working to determine exactly what our customers are experiencing," a Sprint spokesperson said in an emailed notification.
Judging by user forums, the problems are not specific to the Nexus S on Sprint as some users are claiming similar problems on other devices that have been upgraded to Android 2.3. Users on Verizon Wireless and T-Mobile have also been experiencing similar connectivity issues.
Users are reporting that photos stored on their Nexus S device get deleted automatically at random. The problem only seems to be affecting Android 2.3 version of Google's OS.