Vodafone’s Indian arm, Vodafone Essar, has finally bowed to public pressure to drop its charges against a customer named Dhaval Valia who happens to be a business journalist.
Valia has been traumatized with Vodafone’s 3G services and despite contacts with its customer care and senior officials his service woes didn’t end and instead it kept on dragging. Finally Valia decided to take the social media route and posted his experience about the awful 3G service on his wall post inviting the wrath of Vodafone. After repeated posting about his experiences, Vodafone lashed back and Dhaval was threatened by their legal team with a legal notice for false and defamatory statements.
The initial lawsuit filed by Vodafone asked Valia to remove all the critical posts within 48 hours. The lawsuit also accused Valia of intentionally posting the name and contact details of two senior Vodafone officers on the site.
According to a recent report on The Economic Times the company finally bowed to public pressure and stopped bullying its unhappy customer. To prevent further damage a senior official from the company sent an email to its disgruntled customer apologizing for the mental agony and also mentioned that as a customer obsessed company it always welcomes critical feedback and suggestions.