The United States Federal Communications Commission (FCC) has revealed its plans to crack down on cramming, the practice of adding mystery charges in consumer telecom bills.
According to The Wall Street Journal, the FCC is determined to prevent telecom companies from charging their customers for unauthorised fee in their monthly bills.
The chairman of FCC, Julius Genachowski said on Monday that nearly 20 million Americans are victims of cramming on their monthly landline phone bills, but only about on in 20 notices the hidden or mystery charges, CNN reports.
"We found that each of these companies was charging thousands of consumers for a type of long-distance service they never ordered or used, with each company billing consumers roughly $13-$15 at a time," stated Genachowski.
Although Genachowski did not offer any details on his plan, he mentioned that the action aims at transparency in telephone billing. The organisation has also published a document advising telecom consumers to be on the watch for cramming, with tactics on how to handle cramming when it takes place.
In particular, the document references the FCC's Truth-in-Billing rules, meant to ensure transparency and accuracy in all telecom bills.