Dell founder and CEO Michael Dell is considering using Google+ for offering real-time customer support and services.
The CEO has suggested that the company is considering using the Google+ Hangouts video conferencing feature to revolutionise the company’s customer support and services division.
"I am thinking about hangouts for business," Dell said on Google+. "Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?"
Google’s new social networking platform has amassed a lot of users in the past couple of weeks. Individuals and businesses alike have been rushing to get an account on the ‘next big thing’ although Google is yet to roll out Google+ pages designed specifically for business.
Dell, which has also maintained a more direct relation with its customers, plans on offering live customer support to its customers via Google+ Hangouts. Doing might prove beneficial for the company and the customers, but it would require a lot of things before the plan could be practically rolled out.
Dell’s comments received a positive response from lots of people, who encouraged Dell to go ahead with the initiative, CNET (opens in new tab) reports.
“It would be fantastic if someone from Dell could help me choose the right product/configuration from the comfort of my home over the Internet through video chat. It would feel so much personal yet effortless not to mention least bit frustrating (like sales/service Web chats)," commented one user.