Microsoft’s Office 365 and Dynamics CRM Online services suffered a massive outage yesterday, with the services being knocked out for more than five hours.
In what is being seen as a first for Office 365, users in the United States and Canada were unable to access their email accounts on Office 365 while administrators were not able to manage the accounts.
The company revealed that the outage had been caused due to networking issues in one of its data centers located in North America.
“At approximately 11:30 a.m. PDT, Microsoft became aware of a networking issue affecting customers of some Microsoft services hosted out of one of our North American data centers," Steven Gerri, general manager for Microsoft Global Foundation Services, said in a statement.
"We apologize for the inconvenience that Office 365 outage has caused today. We are working on resolving the issue," the company informed via Twitter.
Users were able to access their email accounts after facing more than five hours of downtime. Office 365 users in Chicago, Denver and New York City along with many other locations were affected by the outage.
Microsoft launched Office 365 as a successor to Business Productivity Online Suite (BPOS) in order to take on Google’s own email and calender services for enterprise customers.