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TalkTalk & Tiscali Fined £3 Million By Ofcom Over False Billing

UK telecoms watchdog Ofcom has handed huge fines to TalkTalk and Tiscali UK, two of the leading Internet Service Providers in the country.

According to recent reports, the two ISPs have been fined the overwhelming amount of £3 million by the watchdog for allegedly sending manipulated bills to customers for services they were not even using.

The two companies had already been ordered to pay back around £2.5 million pounds to overcharged customers towards the end of last year.

Apparently, Ofcom received thousands of complaints from customers in July last year regarding the issue of false bills. But having raised the matter with both the firms for over a year now, they were still similar billing errors being made.

"While TalkTalk and Tiscali UK did take some important steps to comply with the rules, such as making changes to their customer records management systems, they still incorrectly billed almost 3,000 consumers between 2 December, 2010 and 4 March, 2011," Ofcom claimed in a statement.

The telecoms watchdog finally decided to impose the hefty fine on both "to reflect the seriousness of their breach of the rules and to act as a deterrent to them and other telecoms companies who must comply with the rules," ZDNet reports.