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Talk Talk Customers Receive Numerous 'Silent Calls'; Ofcom Investigates, May Impose Fine

Ofcom has asked TalkTalk to explain the complaints of silent calls that have been plaguing its customers.

According to an article (opens in new tab) on The Guardian, Ofcom has reprimanded Talk Talk about the increasing instances of silent calls and has even hinted that it might impose a fine of £2 million.

Silent calls happen due to automated dialers, used in call centers, to generate and connect the calls with customers.

Whenever there is a shortage of call center executives to handle connected calls, the customers to which the calls have been made, are forced to deal with silent calls.

Meanwhile, TalkTalk has claimed that the silent calls were due to a South African company and a UK based sales firm it had hired.

“TalkTalk no longer works with these sales agencies and, if Ofcom imposes a financial penalty, we will recover this sum from the third party responsible,” the company said in a statement.

TalkTalk has not had a good year until now. The company has topped the list of the most complained about mobile phone and broadband services in the UK during the first half of 2011.